Boost Order Volume with
Accurate Order
Taking
During peak hours, every missed call is a missed revenue opportunity. Whether it's a busy Friday night delivery rush or lunch hour takeout, speed and accuracy are critical for customer satisfaction.
On Call Contact Center acts as your dedicated centralized ordering hub. We handle high volumes of phone and digital orders efficiently, ensuring accuracy and upsizing checks, while your in-house staff focuses on food preparation and service.
In an industry where consistency is key, our trained agents ensure that every customer interaction reflects your brand's voice and values. We provide a seamless extension of your in-house team, maintaining high service standards even during the busiest delivery rushes.
Get a QuoteWhy Choose Us
Food Service Experts
Higher Order Accuracy
Our agents clarify details and special requests to minimize errors and food waste.
Upselling Specialists
Trained to suggest add-ons, drinks, and desserts to increase your average check size.
Delivery Support
Handling "where is my order?" calls and coordinating with drivers to keep customers informed.
Solutions for Restaurants & Chains
We specialized in support for fast food chains, fine dining, and delivery kitchens:
- Centralized Order Taking: One number for all your branches to streamline operations.
- Table Reservations: Managing bookings and special occasion requests.
- Customer feedback: Handling complaints and reviews professionally to protect your reputation.
- Menu Information: Answering questions about ingredients, allergens, and specials.
- Loyalty Program Management: Enrolling customers and checking points balances.
- Catering Inquiries: Qualifying and routing large event catering leads.
Ready to Grow Your Restaurant?
Let's serve more customers together.
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