Inbound Call Packages

Our Pricing Table

Choose Your Package

ONCALL is offering a lot of new and exciting features. Below are the list of features provided by the ONCALL Choose any of the standard packages depending on your company needs or if you want a customize quotation let us know about your requirements for Inbound and Outbound calls Or Contact Us or drop us an email on info@on-call.ae

Silver

For Small Companies

AED 1,699 /mo

* Prices are exclusive of VAT

  • FAQs : 5
  • 24/7 Inbound Calls Limit : 300
  • 24/7 Inbound Call Minutes : 1,000
  • Dedicated Key Account Manager
  • Languages : English, Hindi, Urdu
  • Call Recording Storage : 1 Month
  • Call Forwarding
  • UAE Landline Number
  • Instant Email Notification : Default
  • Instant SMS Notification : Default
  • CRM Integration
  • Live Dashboard : 2 Users
  • Setup Fee : AED 2,500
  • SLA : 60/40 (4-5 Rings)
  • Abandoned Rate : 8%
  • Escalation per Call Type
  • Custom Filtering
  • Ticketing CRM
  • Complaining CRM
  • Live Interaction with Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance

Platinum

For Large Companies

AED 5,999 /mo

* Prices are exclusive of VAT

  • FAQs : 50
  • 24/7 Inbound Calls Limit : Unlimited
  • 24/7 Inbound Call Minutes : 5,000
  • Dedicated Key Account Manager
  • Languages : English, Arabic, Hindi, Urdu
  • Call Recording Storage : 6 Months
  • Call Forwarding
  • UAE Landline Number
  • Instant Email Notification : Default
  • Instant SMS Notification : Default
  • CRM Integration
  • Live Dashboard : Unlimited Users
  • Setup Fee : AED 2,500
  • SLA : 80/20 (2-3 Rings)
  • Abandoned Rate : 5%
  • Escalation per Call Type
  • Custom Filtering
  • Ticketing CRM
  • Complaining CRM
  • Live Interaction with Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance

Diamond

For Large Enterprise

AED 9,999 /mo

* Prices are exclusive of VAT

  • FAQs : 60
  • 24/7 Inbound Calls Limit : Unlimited
  • 24/7 Inbound Call Minutes : 9,000 Flexi
  • Dedicated Key Account Manager
  • Languages : Multilingual
  • Call Recording Storage : Unlimited
  • Call Forwarding
  • UAE Landline Number : Unique
  • Instant Email Notification : Customized
  • Instant SMS Notification : Customized
  • CRM Integration
  • Live Dashboard : Unlimited Users
  • Setup Fee : AED 2,500
  • SLA : 80/20 (2-3 Rings)
  • Abandoned Rate : 2%
  • Escalation per Call Type
  • Custom Filtering
  • Ticketing CRM
  • Complaining CRM
  • Live Interaction with Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance
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